Custom Order Creation Time
All custom and pre-designed orders may take up to three weeks to ship. This is due to the high volume of orders and intensity of the customization options. We want to make it possible for you to completely design your piece of tack while giving you an incredible amount of choices. This causes a bit more time on our end to process your order, make sure all necessary materials are in stock, and make the item(s) to your specifications. However, they are worth the wait! Your product(s) will be tailored to your horse specifically and your tack ideas will come to life in no time!
Pre-Made Items Handling Time
We strive to ship pre-made item orders as soon as possible. The time frame for shipping pre-made item orders is from one to five days after the order is placed. These items are already in stock, but require a quality check before shipping and are packaged with care.
Most orders are shipped using USPS Priority Mail. This means you can expect shipping to take 1-3 days in the United States, or 7-14 days for international orders. We always purchase tracking numbers for our shipments so you can keep an eye on where your order is! All of your shipment information will be sent to your email as soon as the label has been created.